Terms of use

Version: terms-en-0.3

The French version prevails in case of discrepancy.

1. Who we are

Aureus Prime services are published and operated by AureusPrime SARL U, Douala, Cameroon (hereinafter "Aureus Prime", "we"). Contact: support@aureusprime.com · WhatsApp: +237 676 025 127

2. Purpose

These Terms set the rules for using:

• the website aureusprime.com;
• the auth.aureusprime.com (sign-in) and compte.aureusprime.com (account area) spaces;
• the subscriptions platform;
• the Aureo assistant.

Sales terms (prices, orders, delivery, complaints) are set out in the General Terms of Sale.

3. Acceptance

Creating an account means accepting these Terms and the Privacy Policy by ticking the box provided. The accepted version and its date are recorded.

4. Services offered

• Available: access to digital subscriptions; web and mobile development services (Aureus Dev); digital marketing services; the Aureo assistant.
• Announced, not yet available: Aureus Gate and training courses. Joining a waiting list commits neither Aureus Prime nor the user, and does not guarantee any launch date or conditions.

Third-party services accessible through our subscriptions (streaming platforms, software, etc.) remain subject to those third parties' terms. Aureus Prime is neither the publisher nor an official partner of these services, unless stated otherwise.

5. User account

• Age: you must be at least 16 years old to create an account.
  • Reserved for people aged 18 and over: Aureus Gate and Aureus Dev and Marketing services.
  • Between 16 and 18, a user who buys Auri credits or subscriptions declares that they use a payment method with the holder's agreement.
• Accuracy: the information provided must be accurate and kept up to date.
• Access: sign-in with email and password, or with a Google account.
• Confidentiality of credentials: the user is responsible for their credentials. Aureus Prime will never ask for a password, a code received by SMS or email, or a Mobile Money PIN.
• New device: an additional check may be requested when signing in from a new device.
• Deletion: the user can delete their account at any time from compte.aureusprime.com. The consequences for Auri credits are described in article 6.

6. Auri credits

1. Definition. Auri credits are usage credits internal to Aureus Prime. They are bought in CFA francs and are used only to pay for services sold by Aureus Prime.
2. What they are not. They are neither a currency, nor electronic money, nor a deposit. They are not refundable in cash, not withdrawable, and not transferable between users.
3. Purchase. One Auri credit is bought at the price of one CFA franc. The number of credits recorded on the account equals the amount paid.
   • Payment providers' fees are borne by Aureus Prime.
   • Any fees charged by the user's Mobile Money operator remain at the user's expense.
4. Final nature. A purchase of credits is final once the credits are recorded on the account. In case of a proven technical error on our side (double debit, payment confirmed but not credited, wrong amount), we correct the situation after checking with the payment provider.
5. Validity. Auri credits do not expire.
6. Service discontinued or closure. If a service is discontinued or if Aureus Prime ceases its activity, users are notified at least 60 days in advance. At the end of that period, the unused Auri credit balance is refunded on request, by Mobile Money to the account holder.
7. Account deletion. Before any deletion, the Auri credit balance is displayed and the user must expressly confirm that they give it up. Unused credits are permanently lost after this confirmation.
8. Fraud. In case of proven fraud, in particular with a stolen payment method or a disputed payment, the credits concerned may be cancelled.

7. Aureo assistant

Aureo is an automated assistant. Its answers are provided as help.

• They may contain errors.
• They are neither legal advice nor financial or tax advice.
• They bind Aureus Prime only when they repeat information from your account: order, subscription, credits.

For any complaint, only support is authoritative. Conversations with Aureo are handled as described in the Privacy Policy.

8. Rules of use

The following is prohibited, in particular:

• using the services for illegal or fraudulent purposes;
• attempting to access another user's account;
• reselling or sharing an access provided by Aureus Prime, where the terms of the service concerned forbid it;
• disrupting the operation of the services (attacks, bots, bypassing limits);
• using Aureo to obtain information about other people or to bypass its rules.

9. Suspension and termination

In case of breach of these Terms, Aureus Prime may suspend or close an account.

• Notice: except in urgent cases (fraud, security), the user is informed beforehand and may submit their comments.
• Auri credits: their fate follows article 6.

10. Availability and liability

• Availability: we make our best efforts to keep the services accessible, without guaranteeing permanent availability. Interruptions are possible, in particular for maintenance.
• Third-party services: Aureus Prime is not responsible for interruptions or changes to third-party services, nor for telecommunications and Mobile Money operators' networks.

11. Intellectual property

The Aureus Prime brand, logos, graphic shapes, texts and interfaces are protected. Any reproduction without authorisation is prohibited.

12. Personal data

The processing of data is described in the Privacy Policy.

13. Changes to these Terms

• Significant change: the user is notified by email at least 30 days before it takes effect. They may close their account if they refuse the new version.
• Traceability: the version accepted by each user is recorded.

14. Complaints and disputes

• Complaint: any complaint is sent to support, at support@aureusprime.com or WhatsApp: +237 676 025 127. Aureus Prime undertakes to answer within 3 working days.
• Governing law: these Terms are governed by Cameroonian law.
• Dispute: failing an amicable agreement, the competent courts of Douala have jurisdiction, subject to the protective rules applicable to consumers.